Shipping and Returns

Shipping Fees

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot automatically group two distinct orders placed separately, shipping fees will apply to each individual order, however if you contact us and we'll do our best to accommodate.

Shipping

We use UPS to send our products. If you have a preferred delivery method not listed on our site then please get in touch.
We have done our best to be as eco friendly and efficient as we can whilst still getting your order to you in good time.

Packing

Packing could take up to 24 hours after receipt of payment, providing it's in stock.
Boxes are amply sized and your items are well-protected. However if your item arrives damaged, please get in contact immediately and take photos so we can investigate. 
We use eco friendly packaging which can all be recycled.

Returns

We cannot accept returns on customised orders unless the item arrives damaged or faulty.
If your item is not customised, you may return it up to 14 days from it being delivered and we will refund you in full as long as it arrives to us in the same condition we sent it to you in.
Return postage is to be paid by the customer unless it can be proved the item is damaged or faulty.